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BOOKINGS

Tails on Tour can only confirm bookings once a ‘Meet & Greet’ has been carried out with the client, the dog and that the relevant forms and terms and conditions have been received and signed.

payments

  • Acceptable payment methods include BACS transfers and cash. (Cheques not accepted)
     

  • Payment is to be provided by the client either every two weeks or the last Friday of each calendar month.
     

  • Bookings that are every other week or less are classed as irregular bookings in which case fees are to be paid via BACS transfers or cash within 5 working days after the service has been provided.
     

  • For regular bookings, payment is to be provided by the client either every two weeks or the last Friday of each calendar month.

 

cancellations 

Tails on Tour must be notified of any cancellation of a booked slot a minimum of 24 hours prior. However, if cancellation is made within 24-hours of the walk commencing, the full rate will be charged. All cancellations must be in writing by either email or text.  

dog visits

 For Tails on Tour to carry out tasks included in a visit, the client must provide cleaning equipment suitable for any unsanitary incidents; all food and instructions where feeding is required; a key/access to the garden; towels for wet weather conditions after garden let outs; and treats if their dog(s) require their own. 
 

Flexibility 

The booked time slot is estimated only and whilst Tails on Tour will make every effort to arrive at the time given, depending on road conditions and unforeseen circumstances, please allow approximately 30 minutes after your booked time slot for Tails on Tour to attend. In adverse weather conditions please understand that Tails on Tour is still open and may be slightly delayed. Please note that time starts from when Tails on Tour arrives at your property.

Dog identification

  • It is compulsory by the law that came into effect on 6 April 2016, that dogs must be microchipped. Tails on Tour cannot provide their service to clients who have not had their dog undergo the microchip procedure. Clients are to provide their dog’s microchip information on the “Doggy Details” form.
     

  •  It is a legal requirement for the dog to wear a collar and tag with the owner’s name and address present, to aid identification if the dog is lost.

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